Refund and Returns Policy

Return and Refund Policy

You have the right to return your order up to 30 days after receiving it. After cancellation, you have an additional 30 days to return your product.

Conditions for Returns

  • Product Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Non-returnable Items: Certain types of goods such as perishable items, personalized products, or hygiene-sensitive products cannot be returned.

Return Process

  • Contact: To initiate a return, contact our customer service within 30 days of receiving your product at [email protected]. Include your order number and reason for return.
  • Receiving Return Instructions: Once contacted, we’ll send return instructions. Do not return any items until you receive these details. The return address may vary depending on the product type or shipping location.

Return Costs

The cost of returning the item is your responsibility unless the item is faulty, damaged, or incorrect.

Refund Process

  • Refund Processing Time: Refunds will be issued within 5 days of receiving your returned item.
  • Method of Refund: Refunds will be credited to the original payment method used during purchase (PayPal or COD).

Specific Scenarios

  • Damaged or Defective Items: If your item is damaged or defective upon arrival, contact us immediately with supporting photos. A replacement or full refund will be arranged.
  • Wrong Product Received: If you receive the wrong item, notify us to receive a prepaid return label and the correct product.
  • Item Never Arrived: If your item hasn’t arrived, review our Shipping Policy and track your order here. Contact us if your order is significantly delayed.
  • Change of Mind: Orders can be cancelled within 24 hours of placement. After this window, you must wait for the item to arrive and initiate a return.
  • Cancellation: You may cancel your order within 24 hours of placing it by contacting customer support.
  • Exchanges: We offer direct exchanges. Simply contact us to start the exchange process; no separate order is necessary.

Return Address

Please contact customer service at [email protected] to obtain the correct return address, as it may vary depending on the product.

Return Form

A return form will be provided by customer service upon request.

Company Information

  • Website Name: Intion Senly
  • Company Name: Intion Senly Pte. Ltd.
  • Address: 260b Ang Mo Kio Street 21, #18-153, Kebun Baru Court, Singapore (562260)
  • Email: [email protected]
  • Contact Form: here
  • Opening Hours: Monday to Friday (8:00am – 5:00pm) PST
  • UEN: 202449122E
  • Date of Incorporation: 3 December 2024